The NA/SA is core to the Company’s Enterprise Technical Support Team. The ideal candidate will have a very high level of knowledge in Cisco Internetworking, Switching and Security, including experience in Windows 2008 Active Directory and Exchange 2007. The NA/SA will collaborate with personnel throughout the region in order to ensure optimized, stable and secure implementations of clients’ networks and domain and messaging environments.


  • Collaborate, support & validate network and systems engineering efforts throughout the region.
  • Performing site surveys and working with the IT Support team to resolve networking issues.
  • Installing, configuring, maintaining, & documenting switches, routers, lightweight access points
  • Provides technical support for network & systems personnel
  • Develops & reviews policies, guidelines for all levels of network & systems administrators
  • Ensure adherence with best practices, such as compliance with upgrades, backups, and maintenance schedules, etc.
  • Acts as Tier IV support with the ability to quickly deploy and respond to major network or systems outages or events.
  • Expert level understanding of Cisco Internetworking Architecture and Implementation.

  • Expert level understanding of Cisco LAN Switching Implementation and troubleshooting
  • Expert level understanding of Internetwork Security.
  • Expert level understanding of vendor and non-proprietary implementations of TCP/IP.
  • Expert level understanding of Windows Active Directory Architecture and Implementation.
  • Expert level understanding of Microsoft Exchange Architecture and Implementation.
  • Expert level understanding of Microsoft Windows DNS.
  • Broad knowledge and understanding of VPN architecture.
  • Practical understanding of Microsoft architecture and implementations.

  • Practical understanding of Telephony, VOIP and related technologies.
  • Experience with standard network change management and configuration policies.
  • Collaborative and team oriented approach.
  • Ability to work effectively under highly stressful circumstances.
  • Ability to prioritize tasks and manage time effectively.
  • Analytical and logical approach to troubleshooting.
  • Excellent verbal and written communications skills on both technical and non-technical matters.
  • Performs other duties and assignments as required.


  • Servers
  • Workstations
  • Security Appliances
  • Software tools/applications
  • Cisco Routers and Switches
  • Cisco Call Managers
  • Fiber and copper modules (GBICs and/or SFP modules)
  • Firewalls
  • Network Diagnostic software and/or tools
  • Cable fabrication


  • Bachelor’s Degree in Computer Information Management
  • Engineering or related discipline or the equivalent in experience.
  • At least 3-6 years of practical experience working with Cisco Application Centric Infrastructure
  • Working knowledge of DHCP/DNS, subnetting, routing, switching, spanning tree, VTP, power over Ethernet, VoIP, trunking, VLANs, LAN/WAN technologies, and wireless technologies
  • Expert level understanding of Cisco Internetworking Architecture and Implementation
  • Windows Server and Active Directory
  • Understanding of basic security principles and their application to an Active Directory Environment.


If you possess the required attributes and are competent in carrying out the scope of work detailed here, forget the cover letter and submit your resume with sample work and your salary expectations.


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